Welcome! This guide is here to help you shop with confidence. Rest assured — your Die Sentai haul will ship out within our estimated lead times.
We are a small team of two: Nono (@high.sentai) and Hee (@hee.sentai) — the owners and creators behind @diesentai.
Your support keeps our brand alive, and we appreciate your patience more than you know.
Before ordering, please review our FAQ and Refund Policy. And please double-check both your cart and your shipping address before checkout!
How long does it take to ship my order?
All apparel is made to order. Most orders ship within 1–14 business days, depending on the items. Please see our FAQ or Shipping Policy for detailed lead times per product category.
Are you a legit business?
Absolutely. We’ve been in business since September 2018 and have thousands of customer photos and IG shares saved in our highlights. We’ve shipped to 20+ countries, with customers on every continent.
Yes — quality is our priority. We don’t use cheap big-box cotton tees, and our prints are high-quality and long-lasting. Many customers wear our apparel for gym sessions and everyday use. Check our Instagram highlights to see 2,000+ customer shares wearing our gear.
My first order shipped quickly — why are others taking longer?
Timing matters! Most drops begin Friday night, and the majority of orders come in between Fri–Mon. When a drop is especially popular, lead times may extend due to:
High order volume
Temporary supply shortages
Shipping delays (USPS, UPS, FedEx, DHL, etc.)
Since everything is made to order, some items are ready faster and others take a bit more time. But we always work as quickly as possible.
We post updates on Discord and Instagram Stories, and you’re always welcome to email us for an order check-in!
My tracking isn’t updating—help?
This is common and usually nothing to worry about. Packages can sit in one location for several days without updating, and many still deliver on time.
We have access to the same tracking information as you, but we can guide you on the best steps to contact USPS/UPS or your local carrier, both domestically and internationally. Email us anytime!
Do you ship worldwide?
Yes, we ship globally.
California & UK customers: Taxes/VAT are automatically applied at checkout.
All other countries: Customs may require you to pay duties before releasing your package. Import rules vary by country, so please check your local guidelines.
How to reduce import fees? Consider using a consolidation shipping service to reduce or eliminated import fees if you're ordering outside of the United States.
Will you draw *x* from *anime*?
Die Sentai is primarily OC-based, but we do fan art from time to time to showcase our style with well-known characters.
