FAQ

Along with the safety of our team, our priority is to fulfill your orders as quickly and safely as possible.

**Fulfillment Estimate (last updated: 11/2022)

 

WHY IS MY REWARDS CODE NOT WORKING? 

Use of discount codes is suspended during sales events. If your code is not working for any other reason, please email us at support@diesentai.com.


WHEN WILL MY ORDER SHIP? 

All apparel is made to order.

We post general updates on our IG story @diesentai

Please make sure to follow us and turn on notifications for our story and posts. 

*ESTIMATES EXCLUDE SHIPPING TIME.   

T-Shirts
7-10 BUSINESS DAYS*
OUTERWEAR  7-14 BUSINESS DAYS* 
PANTS PRE-ORDER ONLY
STICKERS 1-3 BUSINESS DAYS
(Upon Manufactured)
ACCESSORIES 1-3 BUSINESS DAYS
IN-STOCK ITEMS (small items) 1-3 BUSINESS DAYS

*Lead times begin when we receive the goods to begin fulfilling your orders, our updates will announce arrivals per drop. 

**Please note that these estimates may vary depending on supplier's efficiency, and shipping carrier reliability. These are out of our control, we will notify everyone through our updates. 


MY ORDER SHIPPED BUT I HAVEN'T RECEIVED IT?

We expect all domestic shipments to arrive 2-14 day after shipping depending on the service used. You will receive an email when your order ships out with tracking info.

DO YOU SHIP INTERNATIONAL? 

International shipping is available. Customs duty charges are the customer's responsibility. We collect VAT on orders for UK based purchasers. Orders may be subject to delivery restrictions based on the item type, weight and size. P.O. box delivery is available.

Choose the shipping option that best suits your delivery needs.

HOW DO I TRACK MY ORDER? 

Once your order has shipped, you will receive a confirmation email with your receipt, shipping details and a link to track your parcel online. 

Please note, that it can take some time before the tracking information is uploaded.

In order to ensure the best delivery and tracking; all orders are shipped via USPS or FEDEX shipment unless otherwise specified. International Shipments may be shipped upon the customer's carrier request. International packages may be subject to import duty fees which must be covered by the customer. Depending on the information provided, we will confirm whether we can ship with them.

Any questions or concerns, please contact us at: support@diesentai.com